This is never more frustrating than when the tools I have don't work the way I believe they should.
Case in point:
In early May of this year I purchased a "Master Tip Set" and was very excited to get started on some super-cool and savvy decorating. It was a 57-piece set that came in it's own storage case.
Dear ****** Customer Service,
I'm a beginner at cake/cupcake decorating and I have a question.
I own the ****** Master Tip Set and it comes with two standard couplers for the "smaller" of the tips. Some of the tips in the set, however, are too large for the standard coupler so I purchased the "Large Tip Coupler". This coupler is too large for the larger tips. I'm at a loss. I can't see where you have a different size coupler but some of my tips, the 124 for example, just don't seem to work with either coupler.
Can you please tell me what I'm doing wrong/failing to understand?
And got this reply:
Many thanks and kind regards,
Tanya
Mrs B bakes
Dear Mrs. B Bakes,Hrm. I've barely used my tips and I'm certain that they haven't been bent because I am quite the perfectionist when it comes to things I value and I always treat the parts of that set with utmost care.
I apologize for this inconvenience. All of our tips should fit on either the small coupler or larger coupler. Sometimes with use, they may bend and not be able to fit. I am sorry for the confusion. Please let me know if you have further questions.
Thanks,
Stephanie F
****** Brands Customer Care
Stephanie,
I\m sorry it's taken me so long to respond... I am still having issues with a few of the tips in the set that fit neither the standard coupler nor the large one.
The tips are 108, 109, 124, 143 - there may be more; I stopped checking (and I'm presuming there would be more of the ****** tips that I don't own that would have this problem).
I've attached pictures of what I'm talking about but if you can't view attachments, please let me know and I'll try to host them online and send links. [The above pictures had been inserted here]
All of the four tips have the same problem... Their bottom diameter is too large for the standard coupler (the ring won't go down over the tip and attach to the base) and too small for the large coupler (the tip only rests on the coupler and the ring slides on right past it and attaches to the base leaving the tip completely not secured to the coupler).
None of the four tips are bent - I haven't used them because of this problem - so they're all new and perfectly round.
I eagerly look forward to your advice on this matter.
Kind regards,
Tanya
Mrs B bakes
Hello there Tanya!
OK, so let me get this straight... When I emailed the first time and Stephanie replied to tell me that "All of our tips should fit on either the small coupler or larger coupler. " apparently, I shouldn't have taken this at face value. *insert Not Amused face here*
Thank you for getting back to us with this information. In regards to your questions I have some help for you. Tip 108, 109, and Tip 134 do not work with couplers. They are to be used with parchment paper or uncut bags. Tip 124 fits with the large coupler. We do not have a tip 143 but we have a tip 134 and again it fits with no coupler, just the paper or bag. I hope this helps and we appreciate your business!
Have a great day!
Sincerely,
Jenn
Customer Service Representative




































